Refund policy

 

As our magnets are personalised using the photographs provided by you, we are unable to accept returns or cancellations once your order has entered production.

Please check that the photographs and information you provide are correct before placing your order.

If your magnet arrives damaged, faulty, or is not made according to your order, please contact us within 14 days of receiving your order. Please include your order number and photographs showing the issue, and we will arrange an appropriate replacement or refund. This policy does not affect your statutory rights under UK consumer law.